Customer Testimonials

I own a 2018 ram power wagon, and my ABS control module went out in October 2022. The part was ordered over the phone by “Tony“ or Sean Toliver. We called to check on the order status in December 2022, and come to find out the part was never ordered. The part was then ordered by one of those two employees and a screenshot was taken from their desktop computer with my name and vin number specific to my power wagon indicating that the part was ordered. Called in January to check on the status and were told “you’re number four of 29 but the parts are still on order“ and should be delivered in March 2023. Called in March to check on the status of the part and it was pushed back to April 2023. Called in April to check the status of the part and it was pushed back to May 2023. Called in May to check the status and it was pushed back to August 2023. And that’s when I send an email to corporate (Stellantis), and the following day my case was being resolved. I had to involve corporate to get my vehicle fixed after months of being told the part was “on back order“ when, in fact, it wasn’t ordered at all, or they sold my part to someone else. Corporate had the part overnighted to the dealership. I stopped at one of our local jeep shops in Lindale, Texas, to drop off my wife’s jeep for some upgrades about 30 minutes before dropping my truck off at this dealership, a lady driving a jeep Rubicon had just left this dealership with having an oil change completed. As she arrived (12 miles down the road from the dealership) she had oil all over the bottom of her jeep and all over the lower part of the engine compartment. The service department installed the wrong filter and too many gaskets nearly causing her vehicle to be totally ruined. I was extremely skeptical in leaving my truck there and even voiced my concern to corporate. I was assured it would be taken care of by corporate so I took a leap of faith. My ABS control module was installed a few days later. When I went back to pick up my truck in June 2023, before driving off the lot i noticed other peoples property from their vehicle was in the back of my truck. I talked to the service manager and asked to talk with Sean or Tony and was told it wasn’t their fault, the part was ordered under another name. I showed screenshots of the picture taken by the employee of the order in my name and matching my vin number, and was told it must have been something else. Even after giving text message screenshots of all the lies and deceit from its own employees to the service manager, nothing was done and no ownership was taken on their part. I would not recommend Toliver Jeep Ram in Mineola, Texas to anyone and would give it zero stars if it was an option. They refuse to take any responsibility or steps to correct the behavior of its own employees. This is one of many reasons why consumers hate going to dealerships had it not been for the corporate level, nothing would’ve been done with my vehicle. This is by far the worst dealership to do any business with us, and I would highly recommend that you go somewhere else.